Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please submit a problem report.
The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to the merchant. Unclaimed returns get donated to charity after 4 weeks. If Printful’s facility isn’t used as the return address, you would become liable for any returned shipments you receive.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to the Printful facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to the Printful facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
Returns of sealed goods will not be accepted, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Before returning any products, please contact ADA Ocean Australia first. We do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges will not be accepted.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
therefore ADA Ocean Australia reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.